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Interacting With Patients

Patient Interaction: Transactional vs. Experiential Dental Patients

Vice President of Clinical Quality for PDS® and PDS Institute® Chair of Clinical Quality, Dr. Charles Rodgers, authored the article, “Transactional vs. Experiential Dental Patients” that was recently published by Dentistry iQ.

The article takes a closer look at “transactional” and “experiential” terminology and how it applies to a dentist’s patient interaction. Dr. Rodgers shares, “It seems obvious that when a patient visits the office a transaction will occur, but under what circumstances will this inevitable transaction transpire?”

His article further explores reasons dentists should strive to be experiential with their patients in order to provide an exceptional patient experience.

To learn more about Dr. Rodgers’ suggestions on patient interaction, access the full article on the Dentistry iQ website.

Dr. Charles Rodgers

Dr. Charles Rodgers

About Dr. Charles Rodgers

Dr. Charles Rodgers is a 1987 graduate of Loma Linda University School of Dentistry and a multiple-office owner dentist supported by Pacific Dental Services® (PDS®). He currently serves as chair of clinical quality for the PDS Institute®, vice president of clinical quality for PDS, and oversees clinical guidance as chair for the PDS National Dental Advisory Board. In his 25+ years of practice experience, he has had numerous speaking engagements, published articles, and more. To learn more about Dr. Charles Rodgers, visit his PDS Institute faculty page.

About Pacific Dental Services

PDS® is the country’s leading dental business support organization, serving over 550 dental practices nationwide. Learn more at